Telephone calls are part of everyday work. It is a necessary tool, which in most business is the first point of contact with customers. It can either make or break a business transaction. Telephone etiquette is also one way of improving communication skills.
Enhancement of Communication Skills
Speaking can develop one's communication skills. Those who often speak can master the art of talking. You can even practice proper grammar through telephone conversations. Telephone conversations are not just for the benefit of the party calling but for you as well, as a business owner. It is recommended that when you answer a call you should always be positive, not just in tone of voice but in your overall personality.
By knowing the importance of learning the proper business telephone etiquette, you should keep in mind that telephone calls should not be taken carelessly but always with great care and attention.